Documentation
FAQ & troubleshooting
Quick answers to the questions we hear most. If yours isn't here, the rest of the docs go deeper on every feature.
Common questions
My server doesn't show up in the dashboard.
The dashboard lists only servers where you are the owner or hold the Administrator permission. Ask a server admin to set up the monitors, or have the owner grant you Administrator.
The bot isn't posting alerts.
Check three things: (1) the monitor is Enabled; (2) the bot is still in the server and has the View Channel, Send Messages, and Attach Files permissions in every configured channel; and (3) the streamer name exactly matches the name in the twitch.tv or kick.com URL. The fastest check is the Test button. If a test alert arrives, detection will work too.
How fast are alerts?
Twitch alerts are delivered by real-time webhooks and typically land within seconds of going live. Kick alerts come from a poller and land within about a minute.
My test alert worked but real go-lives don't fire.
A go-live only fires on the offline→live transition. If the streamer was already live when you created the monitor, the alert fires on their next stream. A 10-minute de-dupe window also absorbs quick restarts, so a streamer who crashes and comes back within minutes won't get a second alert.
The test alert didn't ping @everyone.
That's on purpose. Test alerts strip all mentions so you can check formatting without notifying the whole server. Real go-lives use the mentions you configured.
Can I post one streamer to several channels?
Yes. A single monitor can post to up to 10 channels. Edit the monitor and add channels in the fuzzy-search picker.
Why is the game art missing or generic?
Cover art comes from IGDB, with Twitch box art and Kick category images as fallbacks. Brand-new or niche categories may not have art anywhere yet. In that case the card shows a styled placeholder instead of a broken image.
Why does my Kick card show the Kick logo instead of an avatar?
Kick's public API doesn't expose profile pictures, so cards show the Kick brand icon in the avatar slot instead.
How do I remove Fated Updates completely?
Delete your monitors in the dashboard, kick the bot from your server, and (optionally) revoke the application under Discord Settings → Authorized Apps. That removes your configuration.
Still stuck?
Start with the basics: press Test on the monitor (it runs the whole pipeline end to end), then re-check the bot's channel permissions (what it needs). For anything else, email the contact address on the Terms page and include your server name and the streamer login so we can trace it.