Documentation
FAQ & troubleshooting
Quick answers to the questions we hear most. If yours isn't here, the rest of the docs go deeper on every feature.
Common questions
My server doesn't show up in the dashboard.
The dashboard lists only servers where you are the owner or hold the Administrator permission. Ask a server admin to set up the monitors, or have the owner grant you Administrator.
The bot isn't posting alerts.
Check three things: (1) the monitor is Enabled, (2) the bot is still in the server and can View Channel + Send Messages + Attach Files in every configured channel, and (3) the streamer name is exactly the twitch.tv/kick.com URL name. The fastest check is the Test button — if a test alert arrives, detection will work too.
How fast are alerts?
Twitch alerts are delivered by real-time webhooks and typically land within seconds of going live. Kick alerts come from a poller and land within about a minute.
My test alert worked but real go-lives don't fire.
A go-live only fires on the offline→live transition. If the streamer was already live when you created the monitor, the alert fires on their next stream. A 10-minute de-dupe window also absorbs quick restarts — a streamer who crashes and returns within minutes will not double-post.
The test alert didn't ping @everyone.
That's intentional — test alerts strip all mentions so you can check formatting without notifying the whole server. Real go-lives use the mentions you configured.
Can I post one streamer to several channels?
Yes — a single monitor fans out to up to 10 channels. Edit the monitor and add channels in the fuzzy-search picker.
Why is the game art missing or generic?
Cover art comes from IGDB, with Twitch box art and Kick category images as fallbacks. Brand-new or niche categories may not have art anywhere yet — the card renders a styled placeholder rather than a broken image.
Why does my Kick card show the Kick logo instead of an avatar?
Kick's public API doesn't expose profile pictures, so cards show the Kick brand icon in the avatar slot instead.
How do I remove Fated Updates completely?
Delete your monitors in the dashboard, kick the bot from your server, and (optionally) revoke the application under Discord Settings → Authorized Apps. That removes your configuration.
Still stuck?
Re-run the basics first: press Teston the monitor (it exercises the entire pipeline end-to-end), then re-check the bot's channel permissions (what it needs). For anything else, reach out via the contact addresses on the Terms page — include your server name and the streamer login so we can trace it.